Technical Support

If you need technical assistance with using NSTC, in the first instance you should contact your nominated support staff:

Help: Information for designated support staff only.

email at: tsupport@umi.com
email at: support@chadwyck.co.uk (outside North America).

telephone toll-free on: 800 889-3358 (US only)
telephone toll-free on: 0800 220710 (UK only)
telephone: (+44)1223 215512 (elsewhere)

fax on: (734) 662-4554
fax on: (+44) 1223 215514 (outside North America)

When reporting a problem, please state your domain name or IP address and that of your web proxy server if used. NSTC is optimized to operate with Netscape Navigator Version 6.0 or higher or Microsoft Internet Explorer version 5.0 or higher. The use of these browsers is strongly recommended. The Software Requirements page offers the facility of downloading Netscape Navigator or Microsoft Internet Explorer.